Questions

Good to know.

Everything people ask about claiming blocks, pictures, payments, gifts, the contest and the trees.

What exactly am I buying?

A spot on the wall — ad space on the blocks you claim, live for 12 months from the day they go up: one image, one text line and one link, on every wall. We email you before the year ends with the option to renew. Not ownership of the website or any pixel.

How much is a block, and is GST included?

₹100 + GST a block, on every wall. GST is never included: 18% is added at checkout, so 1 block is ₹118 and 10 blocks are ₹1,180. Your receipt email carries the GST invoice.

I don't have a website — can people still reach me?

Yes. When you claim your blocks, step 2 has an optional Contact email for visitors. Type the email you want to be reached at and tick "Show this email on my block so visitors can contact me". A visitor who taps your block then sees an Email them button; it opens their own mail app addressed to you. Your address is never printed on the wall or in the wall's data, so it cannot be scraped. It is separate from the email we send your receipt to, which stays private. You can remove it any time, free, from My account, and it is gone from the wall at once.

Can other people download or save my picture?

No. Your picture is shown on the wall only. It cannot be opened as a link, saved from the block by long-press or right-click, or embedded on another website, and a bot cannot fetch it. You can download your own file from My account, and change or remove the picture any time, free. Every picture is also checked by a person before it goes live. (Like any website, we cannot stop someone photographing their own screen.)

Is there more than one wall?

Right now, one: the Wall of Green Warriors, open to everyone across India — individuals and businesses on the same wall, same price, same tree rate. Every "Claim blocks" button on the site opens it.

What happens when the wall is full?

The Wall of Green Warriors holds 10 lakh blocks and runs as a chain: when Board 1 is full it stays on view, and Board 2 opens for new claims, then Board 3. Every "Claim blocks" button on the site opens whichever board is taking claims.

I have nothing to advertise. Can I still take part?

Yes. Claim blocks the same way, leave the link blank (the blocks show the pixeltrees logo) and add a short message to the supporters feed if you want one. Every 10 blocks fund one sapling, exactly the same as a business block. You can also gift the blocks to someone else and let them personalise them later.

When is my tree planted?

Every 10 blocks add one sapling to the next monthly batch, raised at our own nursery or procured from our partnering nurseries. Saplings grow 3 to 6 months, then go into the ground in the open season. Photos of every batch land on the planting record within 7 days.

Is my image live immediately?

Blocks without an image go live the moment payment is captured. Blocks with an image are reviewed by a person first, usually within 24 hours, and a rejected image is refunded in full.

Can I get a refund?

Only when we reject your image, or when payment was taken and blocks could not be allocated. Refunds go back to the original payment method automatically. See the refund policy.

Does buying blocks help me win the contest?

No. The tagline contest is free to enter and judged on skill alone. Buying never changes your chances. Rules.

Can I change my photo or link later?

Yes, and it's free. From "My account" you can change any live block's photo, link, name or contact email, move the block to a new spot on the wall, or remove its picture. A new photo, link or name is checked by a moderator before it goes live; a move and a removal happen at once.

Are these carbon offsets?

No. We say “plant back”, never “offset”. The CO₂ figures are estimates and the assumptions are public on the trees page.

Do I need an account to buy?

No. Buy as a guest with just your email — your first purchase creates a free account automatically, with a temporary password emailed to you. Sign in any time after to see your order history, invoices and blocks.

Can I find a specific business or person on the wall?

Yes. The board has a "🔍 Find" search that jumps straight to any business or supporter by name, and the directory lets you browse every business by city or search by name across all of them.

Can I buy blocks as a gift for someone else?

Yes. Check "This is a gift" at checkout, add their email and a short dedication, and skip the photo and link entirely — the gift goes live immediately. They get an email, sign in whenever they're ready, and add their own photo and link, with no deadline.

Still have a question? Write to support@pixeltrees.in.